Shipping policy
Last Updated: August, 19, 2025
At Herb Chapo, we’re committed to getting your herbal remedies, powders, and wellness products to you safely and efficiently. Please review our shipping policy below for all the details on processing, delivery, and more.
📍 Shipping Locations
We currently ship to customers across the United States.
International shipping is coming soon — stay tuned!
⏱️ Processing Times
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All orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will begin processing on the next business day.
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Custom or personalized orders may require additional time.
🚚 Shipping Methods & Rates
We offer standard, priority, and express shipping options at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (USPS/UPS Ground) | 3–7 business days | Calculated at checkout |
| Priority | 2–3 business days | Calculated at checkout |
| Express | 1–2 business days | Calculated at checkout |
Free shipping is available on U.S. orders over $175.
🛑 Delays & Exceptions
While we strive to meet all delivery timeframes, occasional delays may occur due to:
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Carrier issues (weather, holiday volume, etc.)
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Incomplete or incorrect shipping information
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Supply chain disruptions
We will notify you if there’s any significant delay.
🔁 Order Tracking
Once your order ships, you’ll receive an email with tracking information. You can also log in to your Herb Chapo account to track your order status.
📦 Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
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Please email us at support@herbchapo.com within 3 days of delivery.
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Include your order number and photos of the damaged package (if applicable).
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We’ll work with you to resolve the issue as quickly as possible.
❗ Address Accuracy
Please double-check your shipping address at checkout. Herb Chapo is not responsible for delays or losses caused by incorrect or incomplete addresses.
📬 Local Pickup
Local pickup is available at our store in Houston, Texas. You’ll receive a notification when your order is ready for pickup.
💌 Questions?
We're here to help. Contact us anytime at support@herbchapo.com.
Do the pouches always match the pictures?While our product images reflect our most commonly used packaging, actual pouch colors may vary depending on supply. Rest assured, the product inside is exactly the same high-quality formula.