Política de reembolso

Last updated: August 19 2025

At Herb Chapo, we take pride in offering high-quality herbal remedies, powders, tinctures, capsules, and wellness products. Due to the nature of our products and industry standards for health and safety, we do not accept general returns. Please review the full policy below for details.

🔄 All Sales Are Final

Because our products are perishable, consumable, and sensitive to environmental conditions, all sales are final once your order has shipped. This includes but is not limited to:

• Loose herbs and botanical powders

• Tinctures and extracts

• Oils, capsules, and teas

• Custom blends and personalized formulations

We cannot resell items that have left our facility, even if unopened, due to health regulations and product integrity standards.

🛡️ Our Promise: Damaged or Incorrect Orders

We stand by the quality and accuracy of our shipping process. If your order arrives:

• Damaged in transit

• Missing items

• Contains incorrect products

• Is spoiled or leaking upon delivery

Please contact us within 3 calendar days of receiving your package.

📧 Email: support@herbchapo.com
Include:

• Your order number

• A clear photo of the issue

• A brief description of the problem

We will gladly review the situation and offer a solution, which may include a replacement or store credit at our discretion.

📝 Refunds (If Applicable)

Refunds may be issued only in cases where:

• We made a shipping or fulfillment error

• The product was damaged beyond use upon arrival

• A replacement is unavailable

All refund requests must be submitted and approved by our support team. Once approved, you’ll receive the refund back to your original payment method within 5–10 business days depending on your bank.

🚫 Return Shipping

We do not accept returns of any kind, so no return shipping labels will be provided.

❗ Important Notes

• We are not responsible for delivery delays due to incorrect addresses, missed deliveries, or carrier issues once the package has left our facility.

• Orders returned to us due to refusal or undeliverability are not eligible for a refund.

❤️ Your Wellness Is Our Priority

While we do not accept returns, we are always here to help. If you have any concerns about your product or experience, don’t hesitate to contact our team. We want you to feel supported and confident in your herbal journey.